You can find answers to our most frequently asked questions, here. But if you do have any other questions, drop us a message and we'll get back to you.
Lion Quays' FAQs
Frequently asked questions
General
Do you offer electric vehicle charging points?
Sadly, we don't currently have any electric vehicle charging points at Lion Quays.
Can I store my luggage if I arrive before check-in or leave after check-out?
Yes, that’s no problem. We can store luggage at the main reception at Lion Quays.
Do you offer a lost-and-found service for forgotten items?
Yes, our guests’ lost property is logged and stored at our reception at Lion Quays.
Is the property cashless, or do you accept cash payments?
Lion Quays is a cash-free resort. Card and contactless payments are accepted everywhere.
Is parking available?
Lion Quays has plenty of complimentary parking which is easily accessible. There's no need to pre-book.
Do you offer a transfer service?
Sadly, we don't offer a shuttle or transfer service at Lion Quays. We're more than happy to organise a taxi for you, just speak to the team at the front desk.
Is WiFi included?
Complimentary WiFi is available across Lion Quays.
Is the hotel accessible?
Lion Quays is accessible to guests using wheelchairs throughout the terraces, public areas, restaurants, bedrooms, spa and function rooms.
Is the hotel child-friendly?
Lion Quays is a child-friendly resort. We have highchairs and cots for guests to use, dedicated swim times, and our Waterside restaurant offers a children's menu.
Rooms
Are there USB charging points in the rooms?
Most of our rooms at Lion Quays have USB charging points, and USB plugs are available at reception if required.
Can I request late check-out?
Late check-out up to 13:00 is available at Lion Quays. Please request it in advance or during your stay, and we'll do our best to accommodate.
What is the cancellation policy?
Cancellation and prepayment policies may vary based on your selected accommodation at Lion Quays. Please check the applicable terms when booking your stay.
What are the check-in/check-out times?
Check in any time from 15:00 and check out any time before 11:00 (unless otherwise specified). You can purchase early check-in or late check-out — speak to Lion Quays' reception team to enquire about this.
Do you offer a wake-up service?
We offer a complimentary wake-up call service at Lion Quays. Please let a team member know before you go to bed and we will be sure to wake you at your preferred time.
Spa
Can I use the spa if I book a treatment?
Thermal spa access isn't included with standalone treatments, but it’s part of all our spa day experiences at Lion Quays.
Are there any age restrictions for specific spa treatments?
At Lion Quays, all our spa treatments are for guests aged 16 and over.
Do you cater to specific skin concerns in your treatments?
Yes, we cater to specific skin concerns at Lion Quays' spa. Every treatment includes a consultation with one of our knowledgeable therapists to personalise your experience.
Can I purchase the products used in my treatment?
Of course! The therapists at Lion Quays will happily recommend and help you purchase the products used during your treatment.
Are there any quiet zones in the spa?
Yes, the spa at Lion Quays includes a hibernation room, perfect for unwinding in complete silence.
Club
Are there private changing facilities available?
Yes, private and family-sized changing areas are available for your use in Lion Quays' club.
Can I bring a guest to the club?
Yes, members are welcome to bring a guest at Lion Quays' club. Guest passes can be arranged in advance with our club team.
Celebrations & weddings
Can you recommend local florists, photographers, or other suppliers?
Of course. We have several dedicated local suppliers who we have great relationships with. Speak to Lion Quays' team for more information.
Are there any restrictions on live music or entertainment?
At Lion Quays, some finish times and volume levels are set. Please ask your wedding coordinator for more information.
Can we use our own decorations, or do you provide them?
We do have a selection onsite at Lion Quays, but you are more than welcome to bring along your own! Your wedding coordinator will run through all your requirements as part of your appointments.
Do you offer special rates for wedding guest accommodation?
Yes, we do! All our wedding couples at Lion Quays can take advantage of 10 bedrooms with a 10% discount on the best available rate.
Meetings
Can I arrange for branded materials or signage to be displayed?
Yes, of course. Get in touch with the team at Lion Quays and we can discuss this.
Do you provide notepads, pens, and other stationery?
Of course! We include these included in your delegate package at Lion Quays.
